Frequently Asked Questions
Ordering
Once, you have decided on the product(s) that you want to order, use the Quantity tool to select the quantity of items that you would like to purchase, then click the Add to Cart button.
Continue shopping in this manner until you have completed your order. When you are ready to checkout, click the Cart button in the upper right-hand corner of the page.
You will be asked to either register (for new users) or log in to your account (for existing users). You may also choose ‘Checkout as Guest.’ The checkout page will prompt you for additional information (e.g., shipping address and billing information).
After entering your information as needed, click Place Order. If you see a Thank You for Your Order page, your order was successful.
Most orders will ship within 1 to 2 business days. If you have any questions or issues during the ordering process, don’t hesitate to contact us at (305) 432‑4258.
We do our very best to process and deliver orders as quickly as possible. Stocked items will usually ship within 1 to 2 business days. Depending on your location, you should receive these items within 3 to 7 business days. However, processing and delivery timeframes can vary significantly depending on the product.
For guaranteed delivery of items that are needed urgently, we strongly encourage you to consider expedited shipping options, which are available on many of our products. If you have any questions about processing time and/or expected delivery timeframes for your order, please don’t hesitate to contact us at (305) 432-4258.
Purchase Orders can be sent to us at [email protected].
For order quotes, please contact our customer service team at (305) 432‑4258 or email us at [email protected].We’re available Monday through Friday from 9am to 5:30pm EST.
Quoted prices are good for 30 days.
No. Prices affected by a promo code will not be reflected in a quote. However, promo codes can still be applied when placing your order.
Please contact customer service at (305) 432‑4258 and we will be happy to help you place your quoted order.
You are not required to have an account to place orders at The ToolStore. To place your order without an account, click Checkout as Guest when prompted to log in or register.
Please note that registering for an account offers several benefits, such as:
- Exclusive promotions and sales
- Easy access to your order history and status
- Add multiple addresses and payment options to your account
- Product quotes
- Net 30 terms for qualifying customers
- Tax-exempt ordering for qualifying customers
During the checkout process, enter your promo code in the box under Enter a Promo Code, then click Apply.
Still have a question?
N & N customer service team is here to help.
Fax: (786) 746-6565
*Holiday hours may vary.
